Skincare and cosmetics touch your skin, so for your safety and every other customer’s, we can only take back products that are still sealed exactly as you received them.
Changed your mind
- Tell us within 24 hours of delivery.
- The product must be unopened and sealed, in its original packaging.
- We will exchange it for another product of the same value, or you can add money for a more expensive one.
- You pay the cost of sending the product back, or you can bring it to our shop.
- Opened or used products cannot be returned.
Wrong or damaged item
- Tell us within 24 hours of delivery, with a photo or short video of the item and its packaging.
- We will replace it. We pay the delivery cost both ways.
Refunds
- We do not give money refunds for products that have been delivered. Returns are settled by exchange or replacement, as above.
- You will get a full refund if we cannot supply your order, if we cancel it, or if it is not delivered.
- Refunds go back to the card or account you paid with. We start the refund within 2 working days; your bank may take a few more days to show it.
How to start a return
Call or WhatsApp us with your order number and what is wrong. We will tell you the next steps.
Kendera Skincare & Cosmetics Ventures
Phone / WhatsApp: 0808 299 0591 or 0814 662 7792
Email: support@kenderaskincare.com
Shop: P&T bus stop, Simon Gladys Plaza, No. 1 Odumegwu Ejikeme Street, opposite GIG Logistics, Achara, Enugu 400102
Opening hours: Mon – Sat, 8am – 8pm · Sunday, 12pm – 8pm